At Blesteire Beauty, our goal is to ensure that every customer is completely satisfied with their purchase. We understand that sometimes issues may arise with products, including defects, damages during shipping, or incorrect items. Our refund policy is designed to be clear, fair, and customer-friendly.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
- The product must be defective, damaged during delivery, or not as described on the website.
- Refund requests must be submitted within 48 hours of receiving the product. For damages discovered later, please contact us immediately.
- Products must be returned in their original packaging whenever possible. Customized products may be eligible for refunds only if there is a defect in the product or a production error.
- Proof of purchase (receipt, invoice, or order confirmation email) must be provided.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at customercare@blesteirebeauty.co.ke with your order number and a clear description of the issue.
- Attach photos of the product, packaging, or any visible defects to help us assess your request quickly.
- Our team will review your request and respond within 24–48 hours.
- If approved, we will provide instructions for returning the product.
Refund Processing
Once we receive your returned product and confirm that it meets the refund eligibility criteria, the refund will be processed as follows:
- Refunds are issued to the original payment method used during the purchase.
- Processing time typically ranges from 5–7 business days, depending on your bank or payment provider.
- Shipping costs are not refundable unless the return is due to our error.
Non-Refundable Items
To maintain fairness and clarity, the following items are not eligible for refund:
- Customized lip balms or skincare products where the personalization was completed correctly and as requested.
- Products damaged due to misuse, neglect, or improper storage after delivery.
- Products returned without original packaging when packaging is essential for hygiene and safety.
Exchanges
If you received the wrong item or a damaged product, we offer exchanges for the same product or an equivalent product. Contact our team at customercare@blesteirebeauty.co.ke with details of your order, and we will guide you through the exchange process.
Why Our Refund Policy Matters
We understand that buying skincare and lip care products online can be a personal decision, and trust is critical. By providing a clear and generous refund policy, we ensure that:
- Customers feel confident purchasing online.
- We maintain transparency and professionalism.
- Customer satisfaction remains our top priority.
At Blesteire Beauty, every purchase comes with the assurance of quality, safety, and support. We are committed to ensuring that your natural and organic lip care products meet your expectations.