This Privacy Policy explains how Blesteire Beauty collects, uses, protects, stores, and shares personal information through the website, checkout, Beauty Club account area, support channels, and internal business tools. It is drafted to align with responsible ecommerce practice, Kenya data protection expectations, and internationally recognised privacy principles. It should be reviewed by a qualified legal professional before final production use.
This policy applies to website visitors, guest customers, Beauty Club members, support contacts, suppliers, delivery contacts, and people who communicate with Blesteire Beauty through online or offline channels. It also covers information processed by our team when handling orders, payments, stock, support tickets, quotations, receipts, reports, and customer communications.
We collect information that is necessary to operate the store, fulfil orders, provide support, protect the platform, and improve our services.
Blesteire Beauty does not intentionally collect sensitive personal information unless it is required to handle a specific support issue, legal obligation, or customer request. Our products and accounts are not intended for children to purchase without appropriate adult involvement. If we become aware that information has been provided by a child without proper authority, we will take reasonable steps to remove or restrict it.
We use personal information for lawful and legitimate ecommerce operations, customer service, safety, and business administration.
Depending on the situation, we process information because it is needed to perform a contract with the customer, comply with legal obligations, pursue legitimate business interests, protect the platform, respond to customer requests, or because the customer has given consent. Where consent is used, customers may withdraw it where legally allowed.
Payment information may be processed by banks, M-Pesa, card processors, payment gateways, or other authorised financial service providers. Blesteire Beauty should not store full card numbers or payment secrets in the website code. Payment references, transaction status, callback records, and reconciliation data may be stored for accounting, support, fraud prevention, and order fulfilment.
We may share the minimum information needed with trusted service providers such as delivery partners, hosting providers, email or SMS providers, payment processors, analytics tools, professional advisors, IT support, and legal or regulatory authorities. Service providers should only use information for the purpose assigned to them and should protect it appropriately.
The website may use cookies or similar technologies to keep sessions active, remember cart activity, support login security, measure performance, understand page usage, and improve the shopping experience. Customers may control cookies through their browser, but some features such as checkout, account login, cart, and security protections may not work properly if cookies are disabled.
Some systems used to operate the website may be hosted or supported outside Kenya. Where information is transferred internationally, Blesteire Beauty should use reasonable safeguards such as trusted providers, contractual controls, access restrictions, encryption where appropriate, and internal policies that limit unnecessary exposure.
We keep personal information only for as long as reasonably needed for the purpose collected, including order fulfilment, customer service, accounting, legal compliance, fraud prevention, audit logging, and dispute handling. Different records may have different retention periods. When data is no longer needed, it should be deleted, anonymised, or securely archived.
We use security controls appropriate to the platform, including password hashing, session protection, CSRF protection, role-based access, prepared database statements, private storage for sensitive files, audit logs for important actions, and restricted internal access. No online system is completely risk-free, so customers should keep account credentials confidential and report suspicious activity quickly.
Subject to applicable law, customers may request access to personal information, correction of inaccurate data, deletion where appropriate, restriction or objection to certain processing, withdrawal of consent, portability where applicable, and information about how data is used. Requests may require identity verification to protect customer privacy.
Customers may contact Blesteire Beauty first so we can review and resolve privacy concerns. Where applicable, customers may also contact the Office of the Data Protection Commissioner in Kenya or another competent data protection authority depending on the circumstances.
For privacy questions, account requests, or data protection concerns, contact Blesteire Beauty through the Contact page, by phone at 0796620625, or by visiting Star Mall, 2nd Floor Shop B7, Tom Mboya Street, Nairobi.
