At Blesteire Beauty, we are committed to providing high-quality natural and organic skincare and lip care products. If for any reason you need to return a product or exchange it, this policy outlines the steps, conditions, and timelines to make the process smooth and transparent.
Returns
A return occurs when you send a product back to us for inspection or replacement. Please note that returns are required for both exchanges and refund requests. To make a return:
- Contact our customer care team at customercare@blesteirebeauty.co.ke within 48 hours of receiving the product.
- Provide your order number and a detailed explanation of why you are returning the item.
- Include photos of the product, packaging, and any visible defects (if applicable).
- Return the item in its original packaging where possible. For customized products, ensure that all labeling and accessories are intact.
Once we receive the returned item, our team will inspect it and confirm eligibility for an exchange.
Exchanges
An exchange allows you to receive a replacement product instead of a refund. Exchanges are typically processed for:
- Damaged or defective products
- Incorrect products received
- Swapping for a different product of the same value
To request an exchange:
- Email customercare@blesteirebeauty.co.ke with your order number and reason for the exchange.
- Attach photos if the product was damaged or incorrect.
- Follow our return instructions to send the original item back to Blesteire Beauty.
- Once the returned item is confirmed, we will dispatch the replacement product immediately.
Customized Products
Please note that customized or personalized lip balms and skincare items are non-returnable and non-exchangeable unless there is a defect or production error. Since these items are made specifically for you, we encourage you to double-check details before confirming your order.
Shipping Costs for Returns & Exchanges
- Customers are responsible for return shipping costs unless the product is defective or sent incorrectly.
- Replacement products will be shipped free of charge if the return is approved.
Timeline
- Return request: within 48 hours of receiving the product.
- Exchange processing: 3–5 business days after we receive the returned item.
- Replacement shipment: 1–3 business days depending on your location.
Why Blesteire Beauty Offers Returns & Exchanges
We understand that purchasing skincare and lip care products online can sometimes result in errors, damages, or product issues. By providing a clear and fair Returns & Exchanges policy, we ensure that:
- Customers feel confident buying from our website.
- Issues are handled quickly and professionally.
- Customer satisfaction remains our top priority.
For any questions regarding returns or exchanges, please contact our team at customercare@blesteirebeauty.co.ke. We are here to ensure a smooth and reliable process for all our customers.