This Returns Policy explains how Blesteire Beauty reviews return, refund, replacement, and support requests. Because our products are personal care items, hygiene and safety are central to every return decision.
Returns may be considered for wrong items, damaged items, missing items, verified fulfilment mistakes, or other approved support cases. Customers should contact us quickly with the order number, product name, photos where relevant, and a clear description of the issue.
Opened, used, contaminated, tampered, or improperly stored lip and skin care products are generally not returnable unless required by law or approved after review. This protects customers, staff, and product integrity.
Items may be declined for return where the customer changed their mind after opening the product, used the product incorrectly, ignored storage or usage instructions, damaged the item after delivery, or reported the issue too late for verification.
Approved cases may be resolved by replacement, refund, store credit, coupon, repair of the order record, or another suitable remedy. Refund timing may depend on the payment method, bank, M-Pesa processing, or internal approval workflow.
Customers with known sensitivities should review ingredients and perform a patch test before full use. If irritation occurs, stop using the product. Support may request product details, photos, batch information, and usage information to review the issue responsibly.
Contact Blesteire Beauty through the Contact page, phone 0796620625, or visit Star Mall, 2nd Floor Shop B7, Tom Mboya Street, Nairobi. Include your order number and contact details so the team can trace the purchase.
