This Shipping Policy explains how Blesteire Beauty handles delivery, pickup, dispatch, fees, delays, and customer responsibilities for orders placed through the website or assisted sales channels.
Blesteire Beauty currently prioritises Nairobi and supported locations in Kenya. Delivery coverage may expand over time. Some locations may require confirmation before checkout is completed or before dispatch is approved by the team.
Delivery fees may depend on location, order value, courier method, product weight, urgency, and promotions. Free delivery may be offered for qualifying orders or member campaigns. Final delivery fees should be confirmed at checkout or by support before dispatch.
Orders are prepared after payment confirmation where payment is required before delivery. Dispatch timelines may be affected by stock availability, production scheduling, packaging requirements, public holidays, courier delays, or customer confirmation delays.
Pickup may be arranged from Star Mall, 2nd Floor Shop B7, Tom Mboya Street, Nairobi. Customers should wait for pickup confirmation before visiting. A valid order reference or confirmation message may be required at pickup.
Customers should provide accurate delivery details, a reachable phone number, and any helpful delivery instructions. If a delivery fails because the customer is unreachable, unavailable, or provided incorrect details, additional fees or delays may apply.
Customers should inspect packages promptly and report visible damage, wrong items, or missing items as soon as possible. Photos, order numbers, and delivery details help support investigate quickly.
